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  • 877-509-1777

Policies

Custom Design or Company Logos: If you wish to have a Name Badge or other product designed using your company logo or picture of your choosing, we can help! We now offer a custom design option available on our site that will allow you to upload your own image or logo design. Once the custom design request is placed please allow 3-5 business days for email samples to be worked up and sent to you. Search for "Custom Design" on our site to find this option. 

 

 

Office Hours: Our normal office hours are Monday through Friday from 8 a.m. to 4 p.m. Eastern Standard Time. We do offer extended out of office phone hours Monday through Thursday evenings from 4 p.m. until 8 p.m.

We are closed on weekends, most federal holidays and closed annually from December 23rd until the first business day after January 1st.

During our holiday closure we will not answer phones, or e-mail and we will not process or ship any orders until after the holiday. 

We are a small business that operates from home, and sometime's unavailable by phone. However we are almost always available via email or chat or you can send us a message using the button below.  

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Placing an Order: We aren’t picky about how you place your order as long as we have the necessary information for each product. We use a combination of Design Name, Font Selection, Backing Color and Backing Type to fill your order. Copies of our order form are happily accepted and there is no need to use our official form. You can download a printable copy of our order form on our catalog page. There is no minimum or maximum order size, you can order only one product or as many as you need. You can submit your order any of the following ways:

Online

E-mail staff@teddysrainbow.com

Mail: 72 Johns Hill Road   Washington, PA 15301

Fax: (877) 774-1359

Phone: (877) 509-1777

Design Name:  The descriptive name shown beside of each picture is the design name. This is how we determine which image goes on your selected product. Many designs are available in various color choices which are usually shown as a separate product.

Font Selection:  All personalized products come with two different font choices, Print or Script as shown below. Many Name Badges have black writing unless the background is dark, in which case the font will be white or a light color matching the design. 

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Backing Color/Type:  All of our products have a durable plastic base that holds your selected design. The backing creates a small frame around the outside edge of your product. The various backing color options are shown under the options for each product. Backing Type is the pin or magnetic closure choice on our name badges.

Turnaround Time & Shipping:  Your order is custom made and products are usually shipped within 3 to 5 business days from receipt of the order. We ship all of our products via U.S. Mail so delivery times vary. Shipping rates are always changing so check our shipping page for current prices.

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Payment Methods:  We accept Visa, Master Card, Discover, American Express, Pay Pal and check by phone. We also accept money orders and personal checks, however those orders won’t be shipped until we receive the payment first. Due to changes at our bank we can no longer accept checks or money orders from Canada, as they now charge us a $30 processing fee per item. Companies wishing to be invoiced must contact us to set up an account. We do not invoice individuals.

Volume Discounts:  For initial orders of 50 or more items, please contact us at 1(877)509-1777.

Order Mistakes:  If you receive your products and discover a mistake, just contact us and we can fix it for you. If the error was our mistake we will replace it at no charge and ship you a new one right away. If the error was not our fault, as a courtesy if you return the product to us we can remake the product for a reduced price of $4.80 which includes shipping charges back to you. 

Returns & Refunds:  We want you to be happy with your order. If you are not satisfied for any reason you can return your product within 20 days of ordering and we will issue a refund for the product price, less the S&H charges. 

Returned / Lost Packages: We want to ensure you receive the products ordered from us. If your package is lost in the mail, you are responsible for filing a complaint with your local USPS. We will remake your order complimentary for lost packages that result from the shipping provider. If your package is returned to us because of incorrect address by customer fault, you will be responsible for new S&H charges to have the package resent. If a refund is requested because of a returned package, you will be refunded the cost of the product, less the S&H charges. 

 

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